Letter: Triaging appointments at GP surgery in Chesterfield has worked very well

When my GP surgery in Chesterfield announced it was triaging appointments, I was initially concerned, but it actually works very well for patients and efficiency.
By O Stanbrook
Published 17th Apr 2024, 00:00 BST
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The process means I email my surgery at 8am if I have any medical query.This then goes to a GP to evaluate either a face-to-face appointment and/or telephone call.I have various health issues and had to have two face-to-face appointments recently in one week. Compare this system to a friend of mine’s surgery, where you have to still call on the telephone, wait to be put through, then receptionists deal with medical enquiries to determine if you warrant a GP appointment, which I do not agree with as they are not medically trained.Triaging appointments means a trained and qualified medical professional with access to records can best determine what is required for every patient.

O. Stanbrook

Chesterfield

"Triaging appointments means a trained and qualified medical professional with access to records can best determine what is required for every patient.""Triaging appointments means a trained and qualified medical professional with access to records can best determine what is required for every patient."
"Triaging appointments means a trained and qualified medical professional with access to records can best determine what is required for every patient."

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